Everything you need to know before you order. Still have a question? Contact us — we're glad to help.
Are your rugs really handmade?
Yes. Every rug is hand-knotted, hand-woven, hand-tufted or hand-braided by skilled artisans using traditional techniques — never machine-printed.
Why are your prices lower than name-brand rugs?
We sell directly from our own studio, without distributors, showrooms or brand mark-ups in between. That direct model lets us offer the same craftsmanship found in leading name-brand collections — often at as much as 50% less.
What are your rugs made from?
Depending on the style: pure wool, cotton, silk and natural jute. Our traditional pieces are coloured with natural, plant-based dyes.
How do I choose the right size?
See our Size Guide for room-by-room recommendations. As a rule, the front legs of your furniture should sit on the rug. Unsure? Send us your room dimensions and we'll advise.
Do you offer custom sizes and colours?
Yes. Bespoke sizes, colours and materials are available — particularly for trade and hospitality projects. Contact us to discuss.
Do you ship internationally, and how long does it take?
We offer complimentary worldwide delivery and already ship across Europe, Australia and the Middle East. You'll receive tracking as soon as your rug leaves our studio — see Shipping & Returns for timing.
What is your return policy?
If a rug isn't right for your space, you may return it within 30 days of delivery in original condition. Full details on our Shipping & Returns page.
Will my rug shed?
Some natural shedding is normal at first, especially with tufted, shag and jute rugs. It settles with regular, gentle vacuuming.
How do I care for my rug?
Care varies by technique. See our guides for Hand-Knotted, Flat-Woven, Hand-Tufted, Hand-Braided Jute and Shaggy rugs.
Are your rugs ethically made?
Always. We pay artisans fairly, never use child labour, and credit the makers behind every rug. Read more on Ethical Sourcing.
Do you work with interior designers and hotels?
Yes — we welcome trade partners. See our To the Trade program for preferred pricing, tax exemption, swatches and bespoke service.