Shipping policy

Shipping & Delivery Policy

We are pleased to offer complimentary worldwide shipping on all orders.

International Orders

Customers located outside the United States are responsible for any applicable customs duties and import fees. Please be advised that we are not responsible for refunds or replacements should a package be delayed, held, or discarded by local customs authorities.

Estimated Delivery Timelines

Delivery times vary based on the rug type and size:

Rug Type	Standard Delivery	Additional Time (Width > 11')
Hand-Tufted	2–8 weeks	+4–12 weeks
Hand-Knotted	8–30 weeks	+4–12 weeks
Cotton Flatweave	4–12 weeks	N/A
Jute	1–3 weeks	N/A

Need help? If you have any questions regarding your shipping status or delivery timelines, please contact our Care Team for further assistance.